プライバシーポリシー

Last updated: May 7, 2026

This Privacy Policy explains how Jellice (“we,” “us,” “our”) collects, uses, and protects your personal information when you visit jellicecollagen.com or buy our products. We’ve written it in plain English so you can actually understand it.

1. Who we are

Jellice operates jellicecollagen.com, a direct-to-consumer skincare brand based in California, United States. If you have questions about this policy or your data, email us at info@jellicecollagen.com.

2. Information we collect

Information you give us

  • Order & account details: name, billing address, shipping address, email, phone number (optional).
  • Payment details: payment is processed securely by Shopify Payments and the payment provider you choose at checkout (Shop Pay, Apple Pay, Google Pay, PayPal, Visa, Mastercard, etc.). We do not store your full credit card number on our servers.
  • Customer service correspondence: emails you send us and your order history.
  • Marketing preferences: if you opt in to our newsletter, we store your email and consent record.
  • Reviews: if you leave a product review, the name and review content you submit.

Information collected automatically

  • Device & browsing data: IP address, browser type, device type, pages viewed, referring site, and timestamps.
  • Cookies and similar technologies: small files stored on your device. We use them to keep you signed in, remember your cart, run analytics, and (with your consent) measure marketing performance. You can manage cookie preferences via the cookie banner on our site.

3. How we use your information

  • To process and fulfill your order, including handing required address & order data to our fulfillment partner so they can ship your products.
  • To send transactional emails (order confirmation, shipping updates, refunds, cancellations).
  • To respond to customer-service requests.
  • To send marketing emails (only if you’ve opted in) — you can unsubscribe at any time via the link in any marketing email.
  • To prevent fraud, secure our store, and comply with legal obligations.
  • To improve our products, site, and customer experience using aggregated, de-identified analytics data.

4. Who we share your information with

We don’t sell your personal information. We share it only with the third parties needed to operate our business:

  • Shopify, Inc. — our e-commerce platform and payments processor (Shopify Payments).
  • Amazon Multi-Channel Fulfillment — our third-party fulfillment partner. We share your name, shipping address, contact email, and order line items so they can pick, pack, and ship your order. Amazon acts as a service provider to Jellice; this is a back-end logistics relationship, and your order is not placed on Amazon.com.
  • Shipping carriers (UPS, USPS, FedEx, DHL) — to deliver your order and provide tracking.
  • Yotpo — to manage product reviews and review request emails after purchase.
  • Email service providers (e.g., Mailchimp / Shopify Email) — to send transactional and marketing emails you’ve opted into.
  • Analytics providers (e.g., Shopify analytics, Google Analytics where applicable) — to understand site usage in aggregate.
  • Cookie consent management (Avada / our cookie banner provider) — to record your cookie preferences.
  • SEO & metadata tools (e.g., TinySEO) — to improve product discoverability via structured data.
  • Legal & safety — we may disclose information if required by law, subpoena, or to protect our rights, property, or the safety of others.

Each of these processors is contractually required to keep your data confidential and to use it only on our instructions.

5. International transfers

We are based in the United States. If you’re shopping from outside the US (including the European Union, the United Kingdom, or anywhere else we ship), your information will be transferred to and processed in the United States, where data-protection laws may differ from those in your country. By placing an order with us, you consent to this transfer. Where required, we rely on Standard Contractual Clauses or other approved transfer mechanisms.

6. How long we keep your information

We keep order records for as long as is needed to fulfill the order, provide ongoing customer service, comply with tax and accounting laws (typically 7 years in the US), and resolve disputes. Marketing data is kept until you unsubscribe or request deletion.

7. Your rights

All customers

  • You can request a copy of the personal information we hold about you.
  • You can ask us to correct inaccurate information.
  • You can ask us to delete your account and data, subject to legal record-keeping requirements.
  • You can opt out of marketing emails at any time.

California residents (CCPA / CPRA)

If you live in California, you have additional rights under the California Consumer Privacy Act:

  • Right to know what personal information we collect, use, and disclose.
  • Right to delete personal information we have collected from you.
  • Right to correct inaccurate personal information.
  • Right to opt out of the sale or sharing of personal information. We do not sell personal information.
  • Right to non-discrimination for exercising any of these rights.

To exercise these rights, email info@jellicecollagen.com with “California Privacy Request” in the subject line. We may need to verify your identity before responding.

European Economic Area & United Kingdom (GDPR / UK GDPR)

If you are in the EEA or the UK, you have rights to access, rectify, erase, restrict, and port your personal data, and to object to processing. The legal bases we rely on are: contract (to fulfill your order), consent (for marketing and non-essential cookies), legitimate interest (to run a secure, well-functioning store and prevent fraud), and legal obligation (for tax and other compliance).

You also have the right to lodge a complaint with your local data-protection authority. To exercise your rights with us, email info@jellicecollagen.com.

8. Cookies

Our site uses three categories of cookies:

  • Strictly necessary — required for the site to work (cart, checkout, login). Always on.
  • Analytics — to understand how visitors use our site, in aggregate.
  • Marketing — to measure ad performance and personalise content where you’ve consented.

You can update your preferences at any time via the cookie banner. Disabling some cookies may affect site functionality.

9. Children

Our products and site are not directed to children under 13 (or under 16 in the EEA/UK). We do not knowingly collect personal information from children. If you believe a child has given us their information, please contact us and we will delete it.

10. Security

Connections to and from our site are encrypted using TLS (HTTPS). Payment data is handled by PCI-DSS-compliant processors. While we use industry-standard safeguards, no system is 100% secure — please use a strong, unique password for your account.

11. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top tells you when. Material changes will be communicated via email or a prominent notice on our site.

12. Contact us

For privacy questions, data requests, or anything else covered by this policy, email info@jellicecollagen.com.