Orders & Shipping
What is your return/exchange policy?
You can return most new, unopened items within 30 days of delivery for a full refund. Once your return request is approved, we'll provide a prepaid shipping label, and your refund will be processed as soon as the item is received back. To start a return, just contact our customer service team.
How long will it take to get my order?
Most orders are delivered within 1-2 business days once shipped. Standard delivery typically arrives within 3-5 business days, depending on the shipping method selected and your location.
How can I change, edit, or even cancel my order?
You can modify or cancel your order by contacting our customer service team, but changes are only possible before the item ships. If the item has already shipped, you may need to return it after delivery.
I received my order, but it was damaged. What can I do?
If your order arrives damaged, please contact our customer service team to arrange a return or replacement. You may also be asked to provide a photo of the damage.
Is there a tracking service available?
Yes, tracking is available for all orders. Once your item ships, you will receive a tracking number by email so you can follow your delivery every step of the way.
It says my order is delivered online, but I haven’t received it. What should I do?
If your order is marked as delivered but you haven't received it, please check with neighbors and around your delivery area. If you still can't locate the package, contact our customer service team for further assistance.
Where are you shipping the product from?
Our products are shipped from fulfillment centers located across the United States. The location depends on product availability and your delivery address to ensure timely delivery.
Can I change, update my address?
You can change your delivery address before the order ships by contacting our customer service team. Once the order has been shipped, the delivery address can no longer be modified.
I’ve only received a part of my order. Where is the rest?
If your order was shipped in multiple packages, you may receive items on different days. Check your tracking details or contact our customer service team for updates on the remaining items.
What is your delivery time?
Delivery times vary based on the shipping option selected. Most orders arrive within 1-2 business days once shipped, while standard shipping can take 3-5 business days.
Jellice
Can you ship overseas?
Sorry, at the moment, we only ship within the US.
Are the cosmetics no additives, no fragrances, no coloring？
To ensure the safety and effectiveness of our products, we use only the minimal amount of preservatives necessary. Our formulas are free from artificial fragrances and colorants, offering a gentle and effective skincare experience.
How long does one last for?
It depends on how often you use the product and the amount applied each time. Typically, one product lasts about 1 to 1.5 months with regular use.
Is it alcohol free?
Yes, our cosmetics are alcohol free.
Are there surfactants and preservatives?
Yes, our products contain surfactants and preservatives to ensure safety and quality. However, we do not use parabens or synthetic surfactants. We carefully select ingredients to provide effective and gentle skincare solutions.
What are the raw materials of collagen?
Our collagen is derived from two sources: fish and pork. These materials are carefully selected to ensure high quality and effectiveness.
How should I store it?
Please store the product at room temperature in a cool, dry place. Avoid exposure to extreme heat, cold, or direct sunlight.
Can I store it in the fridge?
Generally speaking, room temperature is fine. However, if you want to use it with the purpose of experiencing little cooling effects, putting the cosmetics in the fridge should not be an issue when it comes to quality. In the case of the cream though, you might find it may not spread as smoothly as storing it at the room temperature.
What's so special about the skin care series?
Our series features uniquely developed Collagen Tripeptide with high skin penetration (to the stratum corneum) and includes niacinamide, tranexamic acid, hyaluronic acid, and CICA for comprehensive skincare.
How much collagen is in the cosmetics?
We do not disclose exact amounts, but as a collagen-focused brand, our products contain plenty, with the serum and cream having the highest concentrations in our lineup.
Is it for a particular gender or age?
Any age and any gender can use the Jellice cosmetics. Please read the precautions before use and do the patch test on your inner arms before fully using on your face.
Can I use it on my scalp?
That won't be an issue. However, just like the usage of skin/face, please do a patch test on your skin that is not easily visible for the first time.
Are Jellice cosmetics organic?
Jellice cosmetics are not organic. However, we prioritize safety and quality by using carefully selected ingredients in all our products.
Where can I buy Jellice products?
Currently, you can purchase Jellice products online only through our website. We do not have a physical storefront at this time, so simply add your favorites to the cart and check out right here.
How can I provide my feedback or leave a review?
First of all, we appreciate the honest opinions of our users, so thank you so much for considering leaving us a review or sharing your feedback. You can submit a review through the form on our website or simply email us your feedback. Again, thank you so much!
Can I place a wholesale order?
Currently we do not have any wholesale.
Do you have travel size products?
Sorry, currently we only have one size for each product. We do not have travel size.