Amazon
What is your return/exchange policy?
Our return and exchange policies follow Amazon's standard FBA guidelines. You can return most new, unopened items within 30 days of delivery for a full refund. Amazon will provide a prepaid shipping label, and the refund will be processed once the item is received. Please check your Amazon account for specific details on your return.
How long will it take to get my order?
Amazon Prime members typically receive orders within 1-2 business days. Non-Prime customers may expect delivery within 3-5 business days, depending on the shipping method selected and your location.
How can I change, edit, or even cancel my order?
You can modify or cancel your order through your Amazon account, but changes are only possible before the item ships. If the item has already shipped, you may need to return it after delivery.
I received my order, but it was damaged. What can I do?
If your order arrives damaged, please contact Amazon customer service via your account to initiate a return or replacement. You may also be required to provide a photo of the damage.
Is there a tracking service available?
Yes, Amazon provides tracking for all orders. Once your item ships, you will receive a tracking number via email and in your Amazon account under "Your Orders."
It says my order is delivered online, but I haven’t received it. What should I do?
If your order is marked as delivered but you haven't received it, please check with neighbors and around your delivery area. If you still can't locate the package, contact Amazon customer service for further assistance.
Where are you shipping the product from?
Our products are shipped from Amazon fulfillment centers located across the United States. The location depends on product availability and your delivery address to ensure timely delivery.
Can I change, update my address?
You can change your address on an order before it ships by accessing your Amazon account. Once the order has been shipped, you cannot modify the delivery address.
I’ve only received a part of my order. Where is the rest?
If your order was shipped in multiple packages, you may receive items on different days. Check your Amazon account under "Your Orders" for tracking updates on the remaining items.
What is your delivery time?
Delivery times vary based on the shipping option selected. Amazon Prime members typically receive their orders within 1-2 business days, while standard shipping can take 3-5 business days.
Jellice
Can you ship overseas?
Sorry, at the moment, we only ship within the US.
Are the cosmetics no additives, no fragrances, no coloring？
To ensure the safety and effectiveness of our products, we use only the minimal amount of preservatives necessary. Our formulas are free from artificial fragrances and colorants, offering a gentle and effective skincare experience.
How long does one last for?
It depends on how often you use the product and the amount applied each time. Typically, one product lasts about 1 to 1.5 months with regular use.
Is it alcohol free?
Yes, our cosmetics are alcohol free.
Are there surfactants and preservatives?
Yes, our products contain surfactants and preservatives to ensure safety and quality. However, we do not use parabens or synthetic surfactants. We carefully select ingredients to provide effective and gentle skincare solutions.
What are the raw materials of collagen?
Our collagen is derived from two sources: fish and pork. These materials are carefully selected to ensure high quality and effectiveness.
How should I store it?
Please store the product at room temperature in a cool, dry place. Avoid exposure to extreme heat, cold, or direct sunlight.
Can I store it in the fridge?
Generally speaking, room temperature is fine. However, if you want to use it with the purpose of experiencing little cooling effects, putting the cosmetics in the fridge should not be an issue when it comes to quality. In the case of the cream though, you might find it may not spread as smoothly as storing it at the room temperature.
What's so special about the skin care series?
Our series features uniquely developed Collagen Tripeptide with high skin penetration (to the stratum corneum) and includes niacinamide, tranexamic acid, hyaluronic acid, and CICA for comprehensive skincare.
How much collagen is in the cosmetics?
We do not disclose exact amounts, but as a collagen-focused brand, our products contain plenty, with the serum and cream having the highest concentrations in our lineup.
Is it for a particular gender or age?
Any age and any gender can use the Jellice cosmetics. Please read the precautions before use and do the patch test on your inner arms before fully using on your face.
Can I use it on my scalp?
That won't be an issue. However, just like the usage of skin/face, please do a patch test on your skin that is not easily visible for the first time.
Are Jellice cosmetics organic?
Jellice cosmetics are not organic. However, we prioritize safety and quality by using carefully selected ingredients in all our products.
Where can I buy Jellice products?
Currently, you can purchase Jellice products online only. We do not have a storefront, thus please follow the steps to make a purchase through Amazon marketplace.
How can I provide my feedback or leave a review?
First of all, we appreciate honest opinions of our users so thank you so much for considering leaving us a review, provide a feedback. If you purchased your products on Amazon, we would appreciate it if you could leave a review on Amazon, but you can also submit from a form on our website for a review/email us your feedback. Again, thank you so much!
Can I place a wholesale order?
Currently we do not have any wholesale.
Do you have travel size products?
Sorry, currently we only have one size for each product. We do not have travel size.